Senior Software Engineer
Braidgrove.com Ltd, Alness
August 1999 - January 2002
Braidgrove was a Technology services outsourcing start up company which provided multi-channel contact, e-commerce and call centre services for its customers.
- Designed and developed CRM (Customer Relationship Management) and call centre applications.
- Deployed these applications over a variety of channels such as call centres, websites, interactive TV (red-button services).
- Responsible for business process analysis
- Designed, developed & maintained customer websites, plus the company’s own website and intranet.
- Administered desktop PCs, servers, web serevers and applications.